Returns Policy

• Aside from our 30 Day Guarantee, we offer a minimum 1 Year Warranty with all our PCs & Parts we sell, which covers you in the case of faulty / not as described goods throughout your Warranty period.
• This is followed by a lifetime helpline, operated by the Owner Charlie and his team, for any help you may need with your Bedrock Computer, big or small. We’ll help you every step of the way, years down the line.

Returns

• You can return your order, or elements of your order if we are contacted within 30 calendar days of collection / delivery, for any reason.
• You have another 14 calendar days to return the item from the date we send you a return label. You will be responsible for shipping costs in the case of a change of mind return – otherwise, we’ll cover the cost.
• We will send you a shipping return label, along with packaging instructions.

Refunds

• Once we receive your parcel back, a refund will follow within 48 hours, credited to your original payment method.
• Any significant evidence of damage from signs of neglect or misuse will be deducted accordingly from the total refund amount. This is exclusive of shipping damage which we will cover. We will show proof and evidence.

Shipping

• For change-of-mind returns, the shipping cost and, where applicable, excess transaction fees are deducted from the total refund amount.
• If you are returning due to fault or the PC is not as described, return shipping labels are paid for by us. You may be liable for shipping damage if the item is not correctly packaged, so it’s important you take care when boxing. We’ll advise on exactly how to, so don’t worry!